Claims Management

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Managing the claims impact

Our claims management approach strives to keep the overall cost of your workers’ compensation claims down and to quickly resolve your claims. While we work with quality third-party administrators, we manage all aspects of the claims management process to ensure that your needs are met in a timely manner.  Our claims management staff is focused on:

  • Communicating constantly with third-party administrators for confirmation of coverage, claim investigation, compensability decisions

  • Close monitoring of new claims and serious claims, identification of claim closure trends and constant auditing to improve our efficiency 

  • Performing stewardship visits on the insured’s site and telephonically, to share claims’ status reports that act as a scorecard and allow for an open forum for the insured to raise questions

We deliver superior claims management services, partner with prominent third part administrators and use cutting edge management information systems. Our quality management program ensures that your injured workers will receive timely reasonable care, while managing your workers’ compensation costs.

My ASA insurance agent had me insured correctly so that my only out of pocket expense was the deductible.

Robert Mattison, President, Gramco, Inc., Springville, N.Y.

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